Order statuses

Throughout the lifecycle of an order, it goes through different statuses. Below is the full list with a description of each status, representing specific stages in the order process.

INFO

The statuses listed here are the values returned by the API. In the Appmax dashboard, they may have different labels to improve the merchant experience.

Status	Dashboard label	Description
pendente	Payment pending	Orders that are not yet paid: card not authorized, Pix not paid, boleto not settled, or expired boletos that were never paid.
aprovado	Payment approved	Payment confirmed. From this status onward, the amounts are made available in the merchant's account.
autorizado	Anti-fraud analysis	Credit card order authorized by the issuing bank with available balance. Anti-fraud analysis begins before moving to approved.
cancelado	Not authorized	Pix with expired QR Code, card not authorized by the bank or insufficient balance. Also includes orders created via the dashboard without a payment transaction.
estornado	Refunded	Order with an approved refund request. The amount is debited from the merchant's account.
recusado_por_risco	Declined by risk	Transactions considered high risk that do not pass anti-fraud analysis. The order is refunded and receives this status.
integrado	Payment approved	Final status for an approved order, after integration validations. Ready for shipment to the buyer (physical products).
pendente_integracao	Payment approved	Order is paid, but there is a pending issue with the integration (incorrect information in the registration or product).
pendente_integracao_em_analise	Payment approved	Approved order that received a refund request before being integrated. Manual review is performed.
chargeback_em_tratativa	Chargeback	The bank has flagged a chargeback. The order is refunded and receives this status.
chargeback_em_disputa	Chargeback	Appmax has initiated a dispute to recover the chargeback.
chargeback_perdido	Chargeback	There are no further ways to recover the chargeback.
chargeback_vencido	Chargeback recovered	Chargeback dispute won. The merchant receives the credit in their balance.